How we pack, ship, and care for each piece on its way to you.
From our hands
to your doorstep
to your doorstep
Shipping time
Within Kazakhstan: 3–7 business days
International: approx. 10–21 business days, depending on your location
Shipping cost
Calculated individually based on your address, parcel size, and weight. We'll confirm everything with you after you place your order via the contact form.
Packaging
All pieces are securely packed using sustainable materials whenever possible.
If you’d like special gift wrapping, just let us know — we’ll do our best.
Within Kazakhstan: 3–7 business days
International: approx. 10–21 business days, depending on your location
Shipping cost
Calculated individually based on your address, parcel size, and weight. We'll confirm everything with you after you place your order via the contact form.
Packaging
All pieces are securely packed using sustainable materials whenever possible.
If you’d like special gift wrapping, just let us know — we’ll do our best.
Each item is handmade and may include slight irregularities — that’s part of its character, not a defect.
We accept returns or exchanges of catalog pieces within 14 days of delivery if the item is unused and in its original condition.
Return shipping is at the buyer’s expense unless the item was damaged in transit or sent in error.
If something goes wrong, please contact us promptly and include photos — we’ll help.
We accept returns or exchanges of catalog pieces within 14 days of delivery if the item is unused and in its original condition.
Return shipping is at the buyer’s expense unless the item was damaged in transit or sent in error.
If something goes wrong, please contact us promptly and include photos — we’ll help.
Custom commissions and one-of-a-kind artworks (from the Artworks section) are final sale and non-returnable.
If you're unsure whether a piece can be remade or customized, feel free to reach out — we're always open to discussing new ideas.
If you're unsure whether a piece can be remade or customized, feel free to reach out — we're always open to discussing new ideas.
Can I place a custom order?
Sometimes, yes. If you have a variation in mind or a special request, just write to us — we’ll see what’s possible and let you know the timing.
Do you offer gift wrapping?
Yes! Just leave a note at checkout or mention it in your message. We’ll wrap it with care.
What if something arrives broken?
Please contact us within 2 days of delivery and send photos — we’ll arrange a replacement or refund.
Sometimes, yes. If you have a variation in mind or a special request, just write to us — we’ll see what’s possible and let you know the timing.
Do you offer gift wrapping?
Yes! Just leave a note at checkout or mention it in your message. We’ll wrap it with care.
What if something arrives broken?
Please contact us within 2 days of delivery and send photos — we’ll arrange a replacement or refund.